Our expert IT support services in UAE for your cybersecurity solutions can protect your business. Our dedicated team provides round-the-clock assistance, updates, and maintenance to keep your security systems robust and effective.
We believe it is crucial to provide localized support to businesses in the UAE. The most crucial levels are level 1 and level 2. Although it is the most basic support, it requires immediate team availability to take swift action and walk you through the issues before they get too complicated or affect your operations.
Level 1 support for IT solutions such as cybersecurity software primarily addresses lower-level issues that do not disturb employees’ everyday tasks and frequently entail user-related problems. It is to improve user satisfaction by helping them use solutions efficiently. The support team, equipped with a fundamental knowledge base, handles support tickets while managing simple updates or changes.
Level 1 Support covers the following:
You’ll need more seasoned help desk analysts because level 2 IT support is more challenging.
In this tier, our support team ensures that issues escalated from level 1 IT tech support are addressed appropriately and with a much more informed viewpoint.
For cyber security, a Level 2 support specialist can help with the following:
Keep your systems up and running without any downtime and delays in the security and protection tasks. Contact us now for ongoing support and initial assistance.
We connect you to the right vendor for the best solutions and further offer implementation services in UAE.
Some of our vendors include:
Evad can offer faster solutions to the errors occurring in Cybersecurity software. With localized support for both level 1 and level 2, we can get you through the problems without any hassle or a need to contact vendors in different regions and time zones. We provide support within less than 24 hours. Besides, you don’t have to spend your resources on IT costs as we offer teams and trained staff to help you. With the help of our support team, we can quickly solve all your issues timely and swiftly. It ultimately increases your productivity, giving you ease in your system functionality.
Evad is ready to provide you with all the assistance you need.
